Shipping policy

Shipping Policy

Shipping Information

Orders placed on AMENSTYLE.COM are processed from Monday to Friday, excluding Italian public holidays.

Once your order has been shipped, you will receive a confirmation email containing the tracking information for your shipment.

During sales, special promotions or periods of high order volume, order processing may require additional time.

Shipping times indicated below are estimates and may vary due to circumstances beyond our control, including customs procedures, weather conditions or courier delays.

Delivery Times & Costs

Italy

Shipping Method	Cost	Estimated Delivery Time	Free Shipping
Standard	€7	3–5 business days	Orders over €250
Express	€10	1–2 business days	—

International Shipping

Area	Cost	Estimated Delivery Time	Free Shipping
Area A	€12	3–4 business days	Orders over €250
Area B	€15	3–4 business days	Orders over €250
Area C	€25	3–6 business days	Orders over €300
Area D	€35	4–6 business days	Orders over €500

Area A

Austria, Belgium, Croatia, France, Germany, Greece, Luxembourg, Monaco, Netherlands, Portugal, Slovenia, Spain.

Area B

Czech Republic, Denmark, Estonia, Finland, Hungary, Ireland, Latvia, Liechtenstein, Lithuania, Poland, Romania, Slovak Republic, Sweden, Switzerland, United Kingdom.

Area C

Albania, Canada, Cyprus, Malta, Montenegro, Norway, Bulgaria, Serbia, Turkey, United States.

Area D

Guadeloupe, Argentina, Australia, Bahamas, Bahrain, Brazil, Chile, China, Colombia, Costa Rica, Egypt, Hong Kong SAR, India, Indonesia, Israel, Japan, Kuwait, Lebanon, Mexico, Morocco, New Zealand, Oman, Philippines, Qatar, Saudi Arabia, Singapore, South Africa, South Korea, Thailand, Tunisia, United Arab Emirates.

Shipping availability, rates and delivery estimates are also confirmed during checkout according to the delivery destination.

Duties & Import Taxes

For orders shipped to destinations outside the European Union, customs duties and import taxes may apply.

Where applicable, duties and import taxes are calculated according to the delivery destination and displayed at checkout before the order is completed.

Any applicable duties and import taxes shown at checkout are added to the order total and paid directly together with the purchase.

Customers can therefore review the applicable product price, shipping costs, duties and import taxes before confirming payment.

Orders for which duties and import taxes have been collected at checkout are shipped on a Delivered Duty Paid (DDP) basis.

Duties and import taxes already collected at checkout should therefore not be charged again upon delivery.

The amount of duties and import taxes is calculated using the information available at the time of purchase, including:

delivery destination;
product value;
product classification;
country of origin; and
applicable customs and tax regulations.

For deliveries within the European Union, no customs import duties apply.

VAT and any other applicable taxes are calculated in accordance with the regulations applicable to the destination.

Customs Clearance

International shipments may be subject to customs clearance procedures required by the destination country.

Customers may occasionally be contacted by the courier or local customs authorities to provide information or documentation required for customs clearance.

AMEN cannot be held responsible for delays resulting from customs procedures, inspections, requests for additional documentation or other circumstances outside its reasonable control.

Where duties and import taxes have already been collected at checkout, these amounts should not be requested again upon delivery.

If you receive an unexpected request for payment of duties or import taxes relating to an order for which these charges were already paid at checkout, please contact our Customer Care team before making any additional payment.

Order Processing

Orders are processed Monday through Friday between 9:00 AM and 5:00 PM CET/CEST.

Orders placed during weekends will normally be processed from the following working day.

Orders placed on Italian public holidays will normally be processed from the following working day.

During particularly busy periods, including sales and promotional events, processing times may be longer.

Shipping Address

Orders are shipped to the delivery address entered and confirmed by the customer during checkout.

Customers are responsible for ensuring that all shipping information is complete and accurate before completing the order.

AMEN cannot guarantee that a delivery address can be changed once an order has entered the shipping process.

If you notice an error in your shipping information, please contact Customer Care as soon as possible.

Shipping Documents

In accordance with applicable commercial and customs regulations, international shipments may be accompanied by the documentation required for transportation and customs clearance.

Where required, commercial documentation will state the actual transaction value of the products.

For discounted products, the declared value will correspond to the actual price paid by the customer, where permitted by applicable customs regulations.

AMEN cannot declare a lower product value, mark commercial purchases as gifts or provide inaccurate customs information.

Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Tracking updates are provided directly by the courier and may require some time to become available after the shipment has been collected.

Customers can use the tracking information provided to follow the progress of their delivery.

Delivery

At the time of delivery, customers are advised to check that the package is intact and does not show visible signs of damage or tampering.

If the parcel appears damaged, opened or tampered with, we recommend accepting the shipment with reservation where permitted by the courier or refusing the delivery in cases of significant visible damage.

Please contact Customer Care promptly if there are any problems with the condition of the parcel.

Failed Delivery or Uncollected Shipments

Customers are responsible for providing a valid delivery address and for accepting or collecting the shipment.

If delivery cannot be completed because of an incorrect or incomplete address, repeated failed delivery attempts, refusal of the shipment or failure to collect the parcel, the order may be returned to AMEN.

Any costs arising from an unsuccessful delivery or return to sender may be deducted from the amount refundable to the customer, where permitted by applicable law.

This does not affect any mandatory consumer rights.

Delays

Delivery dates are estimates.

AMEN and House of Haute s.r.l. cannot be held responsible for delays caused by events outside their reasonable control, including:

customs procedures;
adverse weather conditions;
strikes;
transport disruptions;
courier delays;
public holidays;
force majeure; or
other exceptional circumstances.

We will nevertheless assist customers whenever possible in resolving delivery issues with the courier.

Returns

Information regarding returns, exchanges and refunds is available in our dedicated Return & Refund Policy.

Customers wishing to return an order should use the official AMEN return portal and follow the instructions provided.

Customer Care

For questions regarding shipping, duties, taxes, customs clearance or delivery, please contact:

AMEN | House of Haute s.r.l.
Via Ca’ Ricchi 7
40068 San Lazzaro di Savena
Bologna, Italy

Email: customercare@houseofhaute.it
Phone: +39 051 4845659 +3

Customer Care is available Monday through Friday during business hours.